Agile · Communication · Customer conversations · feedback · Jobs to be done · listening · Product management · VOC

Wednesday wisdom – 1 August

My team has been on a roll recently with what we call “voice of the customer” conversations. We develop technology for the corporate treasury space and have been able to dive deep into the process that some large companies use to handle the processes that our software can help manage. These are not sales calls;… Continue reading Wednesday wisdom – 1 August

Agile · Customer conversations · Design · listening · Principles · Product management · questions · VOC

Wednesday wisdom – 18 July

I was speaking this week with some new people on my team about some key aspects of the way we as a company – and I in particular with my team – think about product management. I thought I’d share some of those thoughts here. The way I see my role as a product leader,… Continue reading Wednesday wisdom – 18 July

Agile · Communication · Customer conversations · Decision making · Features · listening · New features · Planning · Product management · Prototypes

Wednesday wisdom – 11 July

One thing we’ve been working on as our product organization grows is how to effectively communicate with different groups internally and externally about our product. The ideas below are still in the midst of iteration but I wanted to share here the ways I am thinking about communicating our product plans across time horizons with… Continue reading Wednesday wisdom – 11 July