Agile · Book reviews · Coaching · Communication · Customer conversations · feedback · Leadership · Product management · Reading · VOC

Recent notes

The past few weeks have been very busy with conferences, client visits, and a lot of end-of-year planning activities. I wanted to post three brief notes on things I’ve been thinking about during this time: Product marketing. I spent a few days recently at an annual industry conference and as I usually do I took… Continue reading Recent notes

Agile · Communication · Customer conversations · Leadership · Product management · VOC

Voice of the customer

I’ve written before about the importance in Agile software development of listening to the market to learn about painful and pervasive problems people will pay you to solve, and I’ve talked about ways that my team is engaging in more of these “voice of the customer” or “VOC” conversations both in person (where they work… Continue reading Voice of the customer