Agile · Communication · Customer conversations · feedback · Jobs to be done · listening · Product management · VOC

Wednesday wisdom – 1 August

My team has been on a roll recently with what we call “voice of the customer” conversations. We develop technology for the corporate treasury space and have been able to dive deep into the process that some large companies use to handle the processes that our software can help manage. These are not sales calls;… Continue reading Wednesday wisdom – 1 August

Agile · Communication · Effectiveness · Jobs to be done · Leadership · Reblog

The Bird Chooses the Tree … The Tree Does Not Choose the Bird

Originally posted on Applied Product Management Leadership:
The post title comes from a connection on LinkedIn … an author who enjoys teaching others about the differences between management and leadership … one of many inputs I value on my own leadership journey. So what does the question posed in the image have to do with leadership? Over…

Innovation · Jobs to be done · Leadership · Product management · Reblog

Continuing Thoughts on Innovation

Originally posted on Applied Product Management Leadership:
A few weeks ago, I published a post When Might it be OK to not Listen to the Customer with the inspiration coming from having just finished Innovator’s Dilemma by Harvard Professor Clayton Christensen.  To oversimplify the summary, it was about the distinction between sustaining and disruptive innovation. Recently, I…