Agile · Communication · Customer conversations · feedback · Jobs to be done · listening · Product management · VOC

Wednesday wisdom – 1 August

My team has been on a roll recently with what we call “voice of the customer” conversations. We develop technology for the corporate treasury space and have been able to dive deep into the process that some large companies use to handle the processes that our software can help manage. These are not sales calls;… Continue reading Wednesday wisdom – 1 August

Agile · Customer conversations · Design · listening · Principles · Product management · questions · VOC

Wednesday wisdom – 18 July

I was speaking this week with some new people on my team about some key aspects of the way we as a company – and I in particular with my team – think about product management. I thought I’d share some of those thoughts here. The way I see my role as a product leader,… Continue reading Wednesday wisdom – 18 July

Agile · Communication · Customer conversations · Decision making · Features · listening · New features · Planning · Product management · Prototypes

Wednesday wisdom – 11 July

One thing we’ve been working on as our product organization grows is how to effectively communicate with different groups internally and externally about our product. The ideas below are still in the midst of iteration but I wanted to share here the ways I am thinking about communicating our product plans across time horizons with… Continue reading Wednesday wisdom – 11 July

Agile · Customer conversations · Definitions · Effectiveness · podcasts · Product management · Reading · Reblog

Friday reactions – 6 July

You may have noticed that there was no “Wednesday wisdom” post this week; I was enjoying the day off with my family. But to wrap up this week I wanted to share briefly about two things I’ve encountered this week that you might want to check out as well. First is a podcast episode from… Continue reading Friday reactions – 6 July

Customer conversations · Expectation · Gratitude · podcasts · Pop culture · Product management

Monday musings – 2 July

Brief notes about what’s on my mind heading into this week. Gratitude: There’s a group of guys at work with whom I play a regular game of Dungeons and Dragons; yes at my age it’s fun to fully express my nerd-self and spend a few hours every couple of weeks role playing, drinking beers, and… Continue reading Monday musings – 2 July

Agile · Decision making · Design · Leadership · New features · podcasts · Product management

Quick notes

It’s been a minute since I posted anything new so I wanted to share a few quick ideas. First, I’m listening to a great podcast with Laura Klein from Inside Intercom (here’s a link: https://bit.ly/2M5QBU8). I highly recommend checking it out if you’re interested in UI/UX and product development. Second, I’ve been thinking a lot… Continue reading Quick notes