Agile · Communication · Customer conversations · feedback · Jobs to be done · listening · Product management · VOC

Wednesday wisdom – 1 August

My team has been on a roll recently with what we call “voice of the customer” conversations. We develop technology for the corporate treasury space and have been able to dive deep into the process that some large companies use to handle the processes that our software can help manage. These are not sales calls;… Continue reading Wednesday wisdom – 1 August

Coaching · Expectation · Gratitude · Recommendations · Television

Monday musings – 30 July

Some quick notes about things on my mind heading into this week: Gratitude: In the past week I’ve had several good “coaching” conversations in which I’ve been either coaching folks I help lead or receiving helpful feedback from other people in my firm. As a company we are pushing to grow in how we coach… Continue reading Monday musings – 30 July

Book reviews · Effectiveness · podcasts · Pop culture · Recommendations

Friday reactions – 27 July

Coming off of a full and tiring week I have a general recommendation and a specific one as well. From a broad perspective, I encourage you to have things you do in life just because they are fun. This can feel like a luxury that is tough to justify, but as Stephen Covey argues in… Continue reading Friday reactions – 27 July