Agile · Communication · Customer conversations · Leadership · Product management · VOC

Voice of the customer

I’ve written before about the importance in Agile software development of listening to the market to learn about painful and pervasive problems people will pay you to solve, and I’ve talked about ways that my team is engaging in more of these “voice of the customer” or “VOC” conversations both in person (where they work… Continue reading Voice of the customer

Agile · Innovation · New features · Problems · Product management

Learning by listening

Yogi Berra said it best: “You can observe a lot just by watching” (image from quotefancy). I had an opportunity last week to do some of that watching at a conference that brought together practitioners across the industry for which my team develops software. Working on product solutions in an Agile environment makes it vital… Continue reading Learning by listening

Agile · Book reviews · Communication · Effectiveness · Product management · Reading

The work of hope

I wanted to share briefly about two books I finished recently, one with clear relevance for product development and one where the connection might seem less obvious. The first book is called The Mom Test (you can find it here on Amazon). This short book offers tremendous insights on how to truly understand the potential… Continue reading The work of hope

Agile · Communication · Design · Effectiveness · Features · Planning · Problems · Product management · Prototypes

Solve problems, don’t build features

I came across a great piece from the folks at Intercom that I wanted to share. Here’s the link: Great-product-managers-dont-spend-time-on-solutions The article examines the core activities or stages involved in product development and asks where the most effective place is for a product manager to focus. It is often easier – and quite tempting – to… Continue reading Solve problems, don’t build features