Agile · Communication · Customer conversations · feedback · Jobs to be done · listening · Product management · VOC

Wednesday wisdom – 1 August

My team has been on a roll recently with what we call “voice of the customer” conversations. We develop technology for the corporate treasury space and have been able to dive deep into the process that some large companies use to handle the processes that our software can help manage. These are not sales calls;… Continue reading Wednesday wisdom – 1 August

Coaching · Expectation · Gratitude · Recommendations · Television

Monday musings – 30 July

Some quick notes about things on my mind heading into this week: Gratitude: In the past week I’ve had several good “coaching” conversations in which I’ve been either coaching folks I help lead or receiving helpful feedback from other people in my firm. As a company we are pushing to grow in how we coach… Continue reading Monday musings – 30 July

Book reviews · Effectiveness · podcasts · Pop culture · Recommendations

Friday reactions – 27 July

Coming off of a full and tiring week I have a general recommendation and a specific one as well. From a broad perspective, I encourage you to have things you do in life just because they are fun. This can feel like a luxury that is tough to justify, but as Stephen Covey argues in… Continue reading Friday reactions – 27 July

Expectation · Gratitude · podcasts · Reading · Recommendations

Monday musings – 23 July

Some quick notes about things on my mind heading into this week: Gratitude: My wife got home this weekend after three weeks in England studying Shakespeare; while I am grateful for the fun my daughter and I had together while my wife was away and also grateful for the chance my wife had to enjoy… Continue reading Monday musings – 23 July

culture · Pop culture · Recommendations · Television · Watching

Friday reactions – 20 July

I’ve mentioned this on Twitter already but earlier this week I saw the comedy special Nanette from Hannah Gadsby. I highly recommend checking this out if you have not done so. It is at different points funny, moving, insightful, raw, and encouraging. She hits on a lot of interesting themes (including some extended discussion of… Continue reading Friday reactions – 20 July

Agile · Customer conversations · Design · listening · Principles · Product management · questions · VOC

Wednesday wisdom – 18 July

I was speaking this week with some new people on my team about some key aspects of the way we as a company – and I in particular with my team – think about product management. I thought I’d share some of those thoughts here. The way I see my role as a product leader,… Continue reading Wednesday wisdom – 18 July