Agile · Change Management · Communication · Customer conversations · Decision making · Features · Jobs to be done · Leadership · Planning · Product management · VOC

Wednesday wisdom – 22 August

Warning: the ideas below are a bit raw as this concerns a currently on-going situation keeping me occupied enough that it’s tough to find sustained time to reflect; feel free to weigh in with suggestions if you have them. And thanks for understanding; I’d love to only share fully polished ideas but in truth it’s… Continue reading Wednesday wisdom – 22 August

Agile · Communication · Customer conversations · feedback · Jobs to be done · listening · Product management · VOC

Wednesday wisdom – 1 August

My team has been on a roll recently with what we call “voice of the customer” conversations. We develop technology for the corporate treasury space and have been able to dive deep into the process that some large companies use to handle the processes that our software can help manage. These are not sales calls;… Continue reading Wednesday wisdom – 1 August

Coaching · Expectation · Gratitude · Recommendations · Television

Monday musings – 30 July

Some quick notes about things on my mind heading into this week: Gratitude: In the past week I’ve had several good “coaching” conversations in which I’ve been either coaching folks I help lead or receiving helpful feedback from other people in my firm. As a company we are pushing to grow in how we coach… Continue reading Monday musings – 30 July